Terms and Conditions

Last updated: 12 October 2026

These terms apply to every tour, transfer, cruise, ferry ticket and car rental booked with LangkawiGo. Each product page and your booking confirmation may add their own rules. Where they differ from these terms, the product page and your confirmation apply.

1. About us

LangkawiGo is run by LangkawiGo Escape Holiday Sdn Bhd (201901039607 / 1348937-A), a tour operator licensed by the Ministry of Tourism, Arts and Culture Malaysia (MOTAC licence no. 10113). In these terms, “we” and “us” mean LangkawiGo. “You” means the person who makes the booking and every guest in that booking.

2. Bookings and payment

1. You book through WhatsApp, phone or email. A booking is confirmed only when we send you a written confirmation.
2. Some products need a deposit to confirm. The deposit is shown on each product page and in your confirmation. For example, private yacht charters need a 50% deposit.
3. The balance is paid before the activity starts, or on the day, as stated in your confirmation.
4. Please check names, date, pickup point and number of guests in your confirmation. Tell us within 24 hours if anything is wrong.

3. Cancellation, changes and no-show

• Cancellation and refund rules differ by product. They are shown on each product page and in your booking confirmation.
• Date changes depend on availability.
• Ferry tickets, park fees and third-party tickets cannot be refunded once issued.
• If you do not show up, or arrive too late for the activity to go ahead, the booking is treated as a no-show and is not refunded.
• If we cancel for a reason on our side, you choose a new date or a full refund.

4. Weather, sea conditions and safety

• Light rain is normal in Langkawi. Tours usually go ahead in light rain.
• The captain, guide or driver decides on the day if conditions are safe. Their decision is final.
• Routes and stops may change for safety, tides or weather.
• If we cancel because of unsafe weather or an order from the authorities, we offer you a new date or a refund as stated in your confirmation.
• You must wear the life jacket and follow the crew’s safety briefing on every boat, jet ski and kayak activity.

5. Car rental and chauffeur service

• The driver shows a valid driving licence and IC or passport at handover. Foreign licences need an International Driving Permit where Malaysian law asks for one.
• Minimum driver age and fuel terms are stated in your rental confirmation.
• We collect a refundable safety deposit at handover and return it after we check the car on return.
• You pay for traffic summons, parking fines and damage caused during the rental.
• The car stays on Langkawi island unless we agree in writing.
• If your flight is cancelled or delayed by weather, you may reschedule an airport rental without penalty.
• For chauffeur service and transfers, share your flight number so the driver can track delays. Waiting time beyond the booked hours may be charged.

6. Koh Lipe and cross-border trips

• Every guest needs a passport valid for at least 6 months from the travel date, and any visa their nationality needs for Thailand and for re-entry to Malaysia.
• Thai park fees and immigration fees are paid in cash in Thai baht, on top of the ticket price, unless your confirmation says they are included.
• Immigration officers on both sides decide entry. We cannot refund a ticket if a guest is refused entry or has the wrong documents.
• Ferry times follow the ferry operator and may change with sea conditions or immigration clearance. All times are Malaysia time (MYT, UTC+8), except departures from Koh Lipe, which use Thailand time (ICT, UTC+7, one hour behind Malaysia).

7. Guest responsibilities and liability

• Tell us before booking about any health condition, pregnancy, injury or limited mobility that may affect an activity.
• Children must be with an adult at all times.
• Be at the pickup or meeting point on time. We do not refund time lost through late arrival.
• The crew may refuse a guest who is drunk, unsafe or abusive. No refund applies in that case.
• Some boats, ferries, attractions and vehicles are run by licensed partners. They are responsible for their own service and safety. We choose partners with care and help you if something goes wrong.
• Guests join activities at their own risk. We recommend travel insurance that covers water activities.
• We are not liable for loss of or damage to personal items. Keep phones and cameras in a dry bag on boat trips.
• Our liability is limited to the amount you paid us for the affected service, except where Malaysian law says otherwise.

8. Prices, photos and privacy

• Prices are in Malaysian Ringgit (RM). They may change without notice, but the price in your confirmation is fixed once your deposit is paid.
• Our crew may take photos during tours. We use them on our website and social media only with your consent.
• We use your name, contact number, IC or passport details and flight details only to arrange your booking. We share them only with the partners who run your activity and with the authorities when the law requires it. We do not sell your data.

9. Complaints, law and contact

If something goes wrong, tell the guide or driver on the day so they can fix it. If it is not solved, WhatsApp us and we will work with you on a fair solution. These terms follow the laws of Malaysia.

LangkawiGo Escape Holiday Sdn Bhd · WhatsApp +60 18-665 1866